Refund policy

We accept returns up to 7 days after the delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Keep in mind, original shipping fees are non-refundable.

To initiate a return: You can contact us at info@kostarbor.ca. If your return is accepted, we will send you instructions on how and where to send your package. Shipping costs are at the responsibility of the purchaser and a 10% restocking fee will apply unless the return is accepted for damages, defects or received the wrong item. Please allow 5-10 days to process your return. We are a small shop with multiple suppliers and vendors and promise we are working as fast as we can to keep things smooth. 

For damaged or defective returns: We will provide a prepaid return shipping label.

For buyers remorse or wrong sizing: Return shipping costs are the responsibility of the customer and a 10% restocking fee may apply. 

Some products will have their own return and shipping policies and will have a link with the exact details on those product pages. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. 

Original shipping fees are non-refundable.

Non-Returnable Items

Final Sale Items: Items marked as final sale or promotional items are not eligible for returns or exchanges. 
Please not that some items are final sale for varying reasons and will be mentioned in the description. 

Claims process for missing item(s):
Waiting Period: Wait 2-3 business days past the expected delivery date and check safe spots the carrier may have left it. Look around your property, porch, side doors, and check with neighbours or your building's front desk/concierge.
Address Verification: Verify the shipping address on their order confirmation. 
Reporting Window: You must report a missing package to us within 30 days of the estimated delivery date. We cannot open carrier investigations after this window closes.
Carrier Investigation: Our Process: Once you notify us, we will open a service ticket with the carrier to initiate a GPS trace or a physical search. These investigations typically take 3 to 5 business days for Canadian domestic shipments. Longer if it was shipped elsewhere. 
Missing Verification: Once verified the product is missing, we will send a replacement within 7-10  business days. 

 

 

For Norca Swimwear :

Return Eligibility

Time Frame: Returns must be initiated within 30 days of the purchase date.

Condition: Swimwear must be unworn, unwashed, and in the original packaging with tags attached. For hygienic reasons, we cannot accept returns or offer refunds for products that have been worn or washed.